Privacy Policy

1. Introduction

Nitrosend Pty Ltd (ABN pending) ("nitrosend", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform at nitrosend.com and app.nitrosend.com (the "Service").

We comply with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and the EU General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

Information you provide

• Account information: Name, email address, company name, and password when you create an account
• Billing information: Payment details processed securely by our payment provider (Stripe). We do not store full credit card numbers.
• Contact data: Email addresses, names, and other contact information you upload to manage your email lists
• Email content: Templates, campaigns, and automation flows you create using the Service
• Support communications: Messages, feedback, and correspondence you send to us

Information collected automatically

• Usage data: Pages visited, features used, actions taken within the Service
• Device information: Browser type, operating system, device type, and screen resolution
• Log data: IP addresses, access times, and referring URLs
• Email engagement data: Opens, clicks, bounces, and unsubscribes for emails sent through the Service

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process your email sends, campaigns, and automation flows
• Manage your account and process payments
• Provide customer support and respond to your requests
• Send you service-related communications (account notifications, security alerts, billing updates)
• Monitor and prevent abuse, spam, and security threats
• Analyse usage patterns to improve the Service
• Comply with legal obligations

We do not sell your personal information. We do not use your data for advertising purposes.

4. Your Contact Data

When you upload contact lists to the Service, you are the data controller for that information. We process it solely on your behalf to deliver your emails and provide analytics. We do not access, use, or share your contact data for our own purposes.

You are responsible for ensuring you have appropriate consent from your contacts and that your use of their data complies with applicable privacy and anti-spam laws.

5. Data Storage and Security

Your data is stored on secure servers hosted by reputable cloud infrastructure providers. We implement industry-standard security measures including:

• Encryption of data in transit (TLS) and at rest
• Access controls and authentication requirements
• Regular security audits and monitoring
• Secure payment processing via Stripe (PCI DSS compliant)

While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. You acknowledge that you provide information at your own risk.

6. Data Sharing and Disclosure

We may share your information with:

• Service providers: Third-party services that help us operate the platform (hosting, payment processing, analytics, email delivery)
• BYO infrastructure: If you use Bring Your Own infrastructure features, data flows through your chosen providers (e.g., Amazon SES, Mailgun) under your own agreements with those services
• Legal requirements: When required by law, regulation, legal process, or enforceable government request
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice

7. Cookies and Tracking

We use essential cookies to provide core functionality (authentication, preferences). We may use analytics cookies to understand how the Service is used. You can manage cookie preferences through your browser settings.

Emails sent through the Service may include tracking pixels to measure opens and link tracking to measure clicks. As an account holder, you control whether tracking is enabled for your emails.

8. Data Retention

We retain your account data for as long as your account is active. If you close your account:

• You may request a data export within 30 days of closure
• We will delete your personal data within 90 days, except where retention is required by law
• Anonymised, aggregated data may be retained for analytics purposes

9. International Data Transfers

Your data may be transferred to and processed in countries outside Australia, including the United States, where our infrastructure providers operate. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where required.

10. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information (subject to legal retention requirements)
• Restrict or object to certain processing of your information
• Data portability — receive your data in a structured, commonly used format
• Withdraw consent where processing is based on consent
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at [email protected].

11. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. For material changes, we will notify you via email or in-app notification at least 30 days before the changes take effect. The "Last updated" date at the top of this page indicates the most recent revision.

13. Complaints

If you believe we have breached the Australian Privacy Principles or your privacy rights, you may lodge a complaint with us at [email protected]. We will respond within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

14. Contact

For questions about this Privacy Policy or our data practices, contact us at:

Nitrosend Pty Ltd
Email: [email protected]