StubHub International
Subject line
Case Review | [ORDER_NO] - Order number not found in our system
What it is doing
This is a plain text customer service email explaining a brand split and requesting the recipient to move their review to the correct entity. It effectively uses clear, direct language and provides specific links for the requested actions. The email's strength lies in its unambiguous communication of a potentially confusing situation.
Worth stealing
The email clearly explains the separation of two entities under the same brand name and politely instructs the customer on how to correct their review on an external platform.
Attributes
account noticeentertainmentutilitarianplain textaccount adminformalmediumEU
In the library