StubHub
Subject line
StubHub customer support update Order - [ORDER_NO]
What it is doing
This is a plain text-heavy customer service email, denying a refund but offering a goodwill voucher. It features a clear, single-column layout and concludes with a simple text-link based customer satisfaction survey. The email's strength lies in its direct communication and clear call to action for feedback.
Worth stealing
The email effectively delivers a negative message (refund denial) while softening it with a goodwill voucher and immediately soliciting feedback.
Attributes
account noticemarketplaceutilitariansingle columnaccount adminneutralmediumUS
In the library