Loom
Subject line
April 17th 2018 - Loom Outage
What it is doing
This email is a plain-text, instructional apology for a service outage. It uses a clear heading and sub-heading structure to explain the situation, impact, and resolution steps. The email effectively uses bolding to highlight key sections and actions, making it easy to scan despite its length.
Worth stealing
The email is a detailed, transparent apology for a service outage, explaining the technical issues and the steps taken to prevent future occurrences.
Attributes
account noticesaasutilitarianplain textaccount adminapologeticlongUS
In the library